Generating Reports
The procedures below describe how to generate different reports from the Voca system. You can generate the following types of reports:
| ■ | Call Queue Reports |
| ■ | Interaction Center Reports |
| ■ | IVR Reports |
The procedures below describe how to generate different reports from the Voca system. You can generate the following types of reports:
| ■ | Call Queue Reports |
| ■ | Interaction Center Reports |
| ■ | IVR Reports |